Refund Policy

Last updated:

Our Commitment

We want you to feel confident in choosing our programmes. We offer a fair refund policy that respects both your investment and our service delivery.

Refund Eligibility

Refunds are available if requested within 14 calendar days of purchase for unopened or unaccessed digital products. For coaching programmes, refunds are available only if no sessions have been conducted.

Refund Process

To request a refund, email info@glowhip.shop with your order details. Refunds are processed within 7 business days to your original payment method.

Non-Refundable Items

One-on-one coaching sessions that have been conducted, attended workshops, and downloadable materials that have been accessed are non-refundable.

Cancellations

Programme cancellations must be made at least 7 days before the start date to receive a full refund. Cancellations within 7 days will incur a 50% cancellation fee.

Rescheduling

Sessions can be rescheduled at no cost if requested at least 48 hours in advance. Late cancellations may incur fees.

Exceptions

Refunds may be denied if access was granted or if significant use occurred. The Australian Consumer Law may provide additional rights.

Contact Us

For refund inquiries, contact info@glowhip.shop or call +61 2 8012 5643.